Frequently Asked Question

Please note if you lose your password, the tech department CANNOT get into psono and reset it. You must have the codes to get back in.

Preamble

It is essential to be able to recover your account if you ever forget your master password. You can create so-called "recovery codes", that will allow you to recover your account in such an event. Without a recovery account it is cryptographically impossible to gain access, so normal "password resets" as you might know from other websites do not work with Psono. This is due to the client-side encryption.

#Setup Recovery Code

We assume that you can still log in with a Psono client, so you have not yet lost access. It does not matter if it's the web client or a browser extension. If you already have lost access, then please check if you are still logged in somewhere else on another device.

1. Login into your account:
   
   
2. Go to "Account":
3. Select the “Generate Password Recovery”
4. Click generate:
5. Store the recovery information
You will see now an output like shown below. Store the "Code" and/or the words (e.g. follow senior ... gown) safely offline. If you forget your master password you will need this information.

WARNING
Any recovery code that you might have created before has been invalidated, so only the newest recovery code will work!

# Regain access to an account with a Recovery Code 

If you might have forgotten your master password now, you can use the recovery code to regain access.

1. Go to "Lost Password?
2. Enter recovery information: You can enter now either the code: 
3. or as an alternative, you can enter the word list:
4. Enter new password/ You can enter now a new password
   
   and confirm everything by clicking "Set new password". You can now use the new password to log in again.